treeline dental Practice Policies
We want to provide you with the best experience possible. That’s why we’ve listed some information about our clinic so that you feel fully informed.
Information on Appointments
Appointments can be made either by telephone or in person at the dental centre. If you wish to see a particular dentist, please mention this at the time of booking. If your request cannot be met, you will be offered an alternative option.
The time gap between routine check-ups, your recall interval, will be determined by your dentist. In line with national guidelines published by the Department of Health
If you are unable to keep an appointment, please let us know as soon as possible so that we can use the appointment slot to see another patient. Failing to attend an appointment wastes valuable NHS resources and surgery time. If you miss more than two appointments we are entitled to refuse to treat you in the future.
Practice policy on appointments
Standards of Care
Your dentist, and the wider practice team, wants to form a long term, professional and caring relationship with you. All staff undergo training as part of their induction and ongoing development, and the practice adheres to a clinical governance programme to ensure we comply with all NHS standards.
Our aim is to provide quality NHS and indepedant treatment for all our patients and ensure that the care we provide is sensitive to your needs.
If for some reason the service provided does not meet your satisfaction, we would like to know and have the opportunity to put things right.
In the event you have a complaint, we operate a complaints procedure (which meets NHS standards), enabling you to give us feedback on the treatment you received, and also allows us to continually improve our standards of care. If you would like to talk about any aspect of your care or treatment, in confidence, please speak to reception.
NHS Complaints Policy
Private Complaints Policy
Fees are payable prior to the commencement of treatment, and we accept cash and most debit/credit cards. Interest Free Credit is also available for independent/private treatment options.
An estimate of your treatment costs will be provided to you at the time of your examination, and any changes will be discussed with you, if and when they occur to avoid any confusion.
Practice Payment Policy
Abusive and Violent Behaviour: This practice operates a Zero Tolerance policy for abusive or violent behaviour towards any staff member. If a patient is violent or abusive, the practice is within its rights to withdraw services with immediate effect. The Police and Primary Care Trust will be informed following any incident.
Practice policy on violence and aggression
Data Protection and Confidentiality: The practice adheres to the Data Protection Act 1998 (DPA), which obligates the practice to protect and safeguard all personal information which could identify you as an individual. Our compliance with the Act ensures that all information, whether held electronically or on paper, remains confidential.
The DPA also entitles you to access personal information we hold about you, such as your health records.